Vendor Operations Coordinator - Egypt
Remote, Egypt Operations – Daily Operations / Full-Time - Remote / Remote
About Passport: Our goal is to help brands reach their global potential by building the #1 international eCommerce enablement solution for DTC brands.
Hundreds of the world’s top direct-to-consumer brands like iHerb, Tommy John, Native, Ritual, , and more trust Passport to enable their international eCommerce channel. With an expansive network, an in-house team of logistics and eCommerce experts, and an easily deployed customer experience platform, Passport is the partner that growth-focused brands trust to expand their business internationally.
Responsibilities
+ Monitor flights and shipment schedules and statuses during evening EST hours
+ Track real-time updates, including delays, and flight cancellations using internal tracking systems as well as external carriers' tracking portals
+ Proactively identify potential shipment delays and operational issues
+ Communicate promptly with internal teams any identified operational issues, shipments, and flight delays
+ Maintain accurate records of flights and shipments activities including tracking numbers, delivery confirmation, and incident reports
+ Interacting with vendor and carrier inquiries
+ Review and submit required documentation to our delivery partners
+ Investigation of parcels and vendor concerns through multiple avenues
+ Ability to work through a daily task list, and monitor emails daily to update different types of data throughout the day
+ Quickly learn how different systems work and how to effectively use them
+ Communicates effectively with Operations team members and leads
+ Run reports and troubleshoot issues as needed
+ Enter key performance indicator data accurately and on time for multiple vendors
+ Review data for deficiencies or errors, correct any incorrect information
+ Provide feedback and find pain points in the process, gather information for internal systems, and work on projects as needed
+ You will be expected to work on a fixed schedule and be responsive during your set hours
+ You will be expected to work on a fixed schedule from 6 PM - 2 AM EST, Tue - Sat or Mon - Fri.
+ Proficient English written and verbal skills
+ Familiarity with relevant software tools such as Zendesk, ERP systems, logistics software, or CRM tools is a plus
+ Excellent Microsoft Excel skills
+ Proven experience in monitoring operations, preferably in logistics or transportation
+ Understanding of international shipping regulations, customs procedures, or international logistics considerations
+ Excellent time management skills and a demonstrated ability to meet deadlines and manage time effectively in a fast-paced environment
+ Strong attention to detail and ability to manage multiple tasks efficiently
+ Strong analytical skills, and the ability to analyze data and trends to identify potential issues or areas for improvement in vendor operations
+ Excellent problem-solving skills and a capability to independently troubleshoot issues that arise during monitoring and tracking processes
+ Process-oriented and able to understand how different pieces of information connect
+ Self-starter with an eye for process improvement
+ Excellent communication and presentation skills, both verbal and written
+ Ability to multitask, prioritize and manage time effectively
+ Self-motivated, positive attitude, Team player
+ Able to quickly understand and implement process changes
