Regular - UC & Cloud Support Engineer
UC & Cloud Support Engineer
ref :583248 | 04 Mar 2025
apply before : 02 Jun 2025
CityStars, Cairo, Égypte - Egypt
about the role
- Providing technical support to customers via various channels (e.g., email, chat, phone) and resolving their cloud-related Incidents and needed Change Requests.
- Troubleshooting and resolving issues related to Cloud infrastructure, networking, security, SAAS & PAAS.
- Collaborating with cross-functional teams to escalate and resolve complex technical issues.
- Monitoring and optimizing cloud resources to ensure optimal performance and cost efficiency.
- Contributing to the development of knowledge base articles, documentation, and best practices.
- Assisting customers with cloud service onboarding, configuration, and migration.
- Conducting root cause analysis and providing recommendations to prevent recurring issues.
- Staying updated with the latest cloud technologies, trends, and best practices.
- Participating in on-call rotations to provide 24/7 support to customers.
- Maintaining a high level of customer satisfaction by delivering timely and effective solutions.
about you
Very good interpersonal and communication skills IT background (Engineering, Computer Science or Similar Education) Strong knowledge of cloud computing platforms such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP). Proficiency in troubleshooting and resolving issues related to cloud infrastructure, networking, security, and application deployment. Familiarity with scripting languages like Python, PowerShell, or Bash for automation and infrastructure management. Understanding of virtualization technologies like VMware or Open Stack. Strong problem-solving and analytical skills to diagnose and resolve complex technical issues. Excellent communication skills to effectively interact with customers and internal teams. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Relevant certifications such as AWS Certified Solutions Architect, Azure Administrator, or Google Cloud Certified - Associate Cloud Engineer can be beneficial.
additional information
B.Sc. Engineering, Telecommunications or Computer Science 1-3 years of experience in similar scope of customer technical support roles
department
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contract
Regular
Only your skills matter
Regardless of your age, gender, origin, religion, sexual orientation, neuroatypia, disability or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company: don't hesitate to tell us about your specific needs.
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