Provide strong support in the TX access and BH area at all technical levels of operation
Ensure proper and timely handling of individual/global complaints related to Transmission area
Responsibility of Initiating actions to improve the quality, availability and measurement of the area.
Provide troubleshooting, analysis & problem solution for critical situations
24x7 TX SOC support On Call for 1st line team in Transmission network emergencies reported by internal customers, to fix critical problems.
Health check TX nodes to Ensure highest network quality, availability and resilience through development and implementation of enhancement projects and work streams
Provide Transmission’s technical support to internal & external customers, & ensure their satisfaction.
Follow-up with TE in Transmission incidents.
Follow-up & prepare TE Transmission network planned activities to ensure fault free operation during different activity phases, coping with O&M quality standards & procedures
Follow the Transmission, the Change Management teams and the Service Management processes/SLA.
Follow the escalation & reporting procedure in due time.
Report Transmission’s network problems in time with clear information to management for proper decision making
Report performance against agreed plans & KPIs.
Attend all assigned Trainings, Sessions or workshops.
Qualifications
Good Microwave and IP knowledge with a strong background in Microwave system
Minimum 3 years of experience in relevant field
CCNA knowledge is a must.
Good knowledge of MW nodes includes E-band: Ericsson, Huawei and SAIE or equivalent.
Good knowledge of BH nodes: HU or equivalent
Good understanding for the GSM/3G/4G network.
Python Programming knowledge is a plus
Automation & scripting Tools developing experience is a plus
