Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions to give an unforgettable experiences that keep customers coming back for more. From concept to execution, we handle the entire loyalty journey, turning brands into beloved obsessions.
With our tech-savvy team and a passion for innovation, we're not just building programs; we empower businesses to build lasting relationships with their customers.
Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that’s redefining loyalty programs.
More than rewards, we create experiences. And more than customers, we build advocates.
About The Role:
As a Ticketing Support Executive, your primary responsibility is to handle client inquiries and provide accurate, valid, and complete information using appropriate methods and tools. Your focus will be on ensuring client satisfaction and achieving First Call Resolution (FCR). You will also play a crucial role in resolving product or service problems by understanding and clarifying client complaints, identifying the root cause of issues, and effectively communicating the best solutions. Timely resolution and follow-up to ensure client satisfaction will be key.