Tenant Coordination Manager

Overview of the role:

As the Community & Property Manager, you will be at the forefront of managing residential campuses, serving as the primary representative of the developer. Your leadership will be crucial in enhancing community experiences and optimizing property operations from an asset management perspective. You will be responsible for supervising community services, ensuring operational excellence, and fostering a vibrant, engaged resident community.

In this strategic role, you will focus on client satisfaction, community development initiatives, and leading a team of property coordinators to uphold high standards. Your contributions will drive operational efficiency, enhance resident engagement, and ensure compliance with all regulatory, legal, and financial requirements.

What you will do:

• Manage community facilities and services, ensuring adherence to operational standards and the delivery of high-quality soft and hard services.
• Oversee financial performance in Community Services, including the implementation of a transparent and effective service charge model for residential projects.
• Ensure all activities are compliant with relevant laws and regulations to mitigate risks and minimize liabilities.
• Oversee the development and implementation of key documentation, such as community rules and regulations, and homeowners’ guidelines, to ensure a seamless and well-supported client journey within the community
• Research and continuously evaluate Community Services against international and local market leaders to ensure best practices and implement strategies to enhance occupancy rates through effective community initiatives.
• Build and maintain strong relationships with residents to improve satisfaction and increase community involvement.
• Lead and develop a team of property coordinators, fostering a culture of excellence, continuous improvement, and community-focused service.