Telesales Supervisor

- Lead, motivate, and develop a team of telesales representatives to meet sales targets and key performance indicators (KPIs).

Conduct regular performance reviews, provide constructive feedback, and implement training and development programs.

- Maintain team morale and ensure that each member is equipped with the necessary tools and knowledge to succeed.

- Handle escalated customer issues, providing resolutions and ensuring customer satisfaction.

- Develop and implement sales strategies to drive revenue growth in the real estate financing sector.

- Monitor team performance closely, analyze trends, and make necessary adjustments to improve results.

- Assist in creating sales scripts, pitch strategies, and techniques to improve conversion rates.

- Regularly evaluate and update the sales process to ensure efficiency and high performance.

- Prepare and present sales performance reports to senior management, highlighting key metrics, achievements, and areas for improvement.

- Use analytics to track team progress and identify opportunities for growth or process optimization.

- Provide regular feedback to upper management about market conditions, customer feedback, and industry trends.

- Ensure exceptional customer service is provided at all times, maintaining long-term customer relationships.

- Coach and guide the team in effective customer engagement strategies, resolving inquiries, and providing tailored real estate financing solutions.

- Ensure all leads are properly followed up and handled in a timely and professional manner.

- Ensure adherence to company policies, regulatory guidelines, and legal requirements in all sales and customer interactions.

- Monitor calls and provide quality assurance feedback to ensure high standards of service and sales practices.

- Participate in the recruitment process and provide input on hiring decisions.