الوصف الوظيفي
SWATX is seeking a Telecoms Integration, As a telecom and call center ,you will be responsible for designing, implementing, and managing the end-to-end integration of telecom systems while overseeing a team to execute these solutions effectively. This role requires a strong technical leader with expertise in telecoms and call center systems engineering, troubleshooting, software development, system administration, and information technology. You will work collaboratively with cross-functional teams, stakeholders, and clients, leading your team through complex integration projects that require innovative solutions and meticulous attention to detail.Key ResponsibilitiesArchitect AI-Driven Telecom Solutions Design and architect AI software solutions for integration with telecom switches, cloud, on-premises systems in call center environments. Develop high-level architecture and system diagrams, specifying network layouts, connection requirements (fiber optics, IP, etc.), and AI data flow processes. Evaluate client environments to recommend the best-fit hardware or cloud-based AI integration strategies to meet scalability, reliability, and global security standards. Oversee Integration and Deployment Lead project planning, execution, and integration of telecom AI solutions ensuring solutions are deployed on time and meet performance expectations. Guide the configuration, deployment, and testing of hardware in telecom and call center environments to enable seamless connectivity with fiber-optic systems and other connectivity infrastructures. Manage a team of engineers, ensuring efficient task distribution, coordination, and execution from initial deployment to full operational functionality. System Engineering and Connectivity Optimization Implement advanced telecom engineering principles to enhance system connectivity and optimize fiber optic integration for high-speed data transfer. Lead system engineering tasks, including configuring network components, handling telecom protocols, and managing high-speed connections to enable real-time AI processing. Ensure telecom systems meet industry compliance, including redundancy, failover, and security for high-availability networks. Hardware and Software Integration Integrate custom AI hardware seamlessly with telecom-class 4 switches, fiber-optic infrastructure, and call center cloud solutions. Collaborate closely with hardware and software development teams to refine product designs, ensure compatibility, and streamline deployment in various environments. Develop and refine custom scripts, APIs, and automation tools to facilitate seamless integration, monitoring, and troubleshooting. Troubleshooting and Quality Assurance Implement and oversee rigorous QA processes, conducting hardware and network testing to proactively identify and resolve potential performance or connectivity issues. Lead troubleshooting efforts for complex integration challenges, including system compatibility issues, data latency, connectivity, or software bugs. Design and maintain documentation for system configurations, processes, and troubleshooting guidelines, ensuring consistency and knowledge transfer. Stakeholder and Client Engagement Engage with clients to understand their unique telecom and connectivity requirements, adapting solutions for specific environments and use cases. Provide technical guidance and post-deployment support to clients, assisting them in optimizing the AI solutions within their existing telecom infrastructure. Conduct training sessions and workshops with client teams to ensure they understand the setup, management, and troubleshooting of our solutions. Required Qualifications 8+ years of experience in telecom systems integration, network engineering, or a similar role within a telecom, networking, or IT environment. Deep and proven expertise of a broad range of connectivity systems (e.g. Telecoms, VoIP, Bluetooth, Cell Towers) Deep and proven expertise in the integration of software and Linux hardware into Call Center Environments Proven experience leading technical projects, particularly involving hardware integration with telecom systems and high-speed connectivity (e.g., fiber optics). Technical Skills Expertise in telecom systems and networking protocols (SIP, SS7, IP, VoIP), class 4/5 switches, and fiber optic network infrastructure. Advanced knowledge of systems engineering, including configuration of high-speed network components and integration with cloud/on-premises call center solutions. Proficiency in programming languages and scripting for automation (Python, Bash, JavaScript), as well as API development and management. Hands-on experience with hardware installation and integration, telecom hardware management, and fiber optic configuration. Leadership and Management Skills Strong experience leading technical teams, with a demonstrated ability to manage team members, delegate tasks, and foster professional growth. Exceptional project management skills, with a proven track record of delivering projects within timelines and meeting client expectations. Excellent communication skills, enabling effective collaboration with clients, technical staff, and executive stakeholders. Minimum Master degree in Computer Science, Telecommunications, Electrical Engineering, or a related field; advanced degree is a plus. Preferred Qualifications Industry certifications (e.g., Cisco CCNA/CCNP, CompTIA Network+ or Security+, or similar). Deep call center environment knowledge (e.g. Avaya, Cisco, Huawei, etc.) Familiarity with AI-driven telecom solutions and experience with cloud platforms (AWS, Azure, Google Cloud) Knowledge of agile methodologies and DevOps principles
