Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
As a fully Saudi-owned company, we have established ourselvesfrom a startup business toa market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellenceto our clients.
With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.
Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
Primary Focused Domain(s): Core Infrastructure – Identity Management, Email
- Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.
- Improving the overall customer experience by serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
- Provide the following services: Proactive Services: Services which promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
- Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
- Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
- Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
- Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services.
- Presenting and demonstrating Alnafitha’ S services to customers.
- Build scope of work/low level technical scope based on the business requirements.
- Deliver technical implementation and solution design within Alnafitha’ services.
- Assist customers with migrating legacy applications to a cloud optimized architecture.
- Deliver technical process documentation.
- Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)
- Mentor other team members on deployed solutions and best practices.
RequirementsRequirementsCertification Requirements:
- Bachelor’s degree in Computer Science or equivalent.
- ITIL Foundation (Must)
- MCSE: Core Infrastructure (Must)
- MCSE: Messaging
- Microsoft 365 Certified: Enterprise Administrator Expert (preferred)
- Microsoft Certified: Azure Solutions Architect Expert (preferred)
Technical Skills:- Experience in the following technology: 2-4 (Microsoft: Active Director, SSO/Federation, Azure AD, Microsoft Exchange)
- Experience on Microsoft Exchange 2016/ 2013 / 2010 server, Mail Flow, Exchange Online, Client connectivity (On-prem and cloud), Device management, Load balancing, Authentication and Hybrid Identity technologies.
- Experience with migration of Exchange customers to Office 365 and end-to-end support and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions.
- Additional skills in Exchange Online Protection, Antigen/Forefront Protection for Exchange.
- Experience in AD Security (ATA, AD backup and recovery, security practices and AD health check)
- Knowledge in Microsoft Server features (ADFS – DFS – RMS – WSUS – WDS – CA – IIS).
- Knowledge in Virt
