CDI - Technical Support Engineer
Technical Support Engineer
ref :582077 | 04 déc. 2024
date limite de candidature : 04 mars 2025
CityStars, Cairo, Égypte - Egypte
votre rôle
Provide comprehensive support to IBO Customers via the Service Excellence Process, including handling customer inquiries, incident and change management, troubleshooting, and resolution
Manage both proactive and reactive incidents, ensuring consistent and high-quality service delivery to customers
Serve as the primary point of contact for customers, delivering professional assistance and support
Accurately log all incidents and inquiries promptly and efficiently
Diagnose fault-related cases using software diagnostics and other relevant tools, aiming for proactive resolution
Keep customers updated on the status of their inquiries and incidents, escalating internally when necessary to meet performance objectives
Collaborate with internal departments and vendors to expedite fault resolution within defined SLAs
Independently resolve most incidents across all services, taking ownership of incident management from creation to resolution
Document all troubleshooting and incident management activities systematically using ticketing systems
Ensure timely resolution of incidents by escalating to appropriate experts and management as needed
votre profil
Skills Required:
- Excellent interpersonal and communication skills to effectively engage with clients and internal teams
- Ability to comprehend complex customer infrastructure and a strong understanding of services offered by Orange Business
- Exceptional customer service skills to address client needs and ensure satisfaction
- Proficient problem-solving abilities to identify and resolve issues promptly
- Capability to perform effectively under pressure and manage challenging situations
- Strong multitasking skills to handle multiple tasks concurrently
- Fluency in English to communicate proficiently with diverse stakeholders
Preferred Skills:
CCNA certification is a plus, demonstrating a foundational understanding of networking principles and technologies
le plus de l'offre
Educational Background and Professional Experience:
B.Sc. Engineering, Telecommunications or Computer Engineering (0 -2) years of experience in similar scope
entité
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
Seules vos compétences comptent
Quel que soit votre âge, genre, origine, religion, orientation sexuelle, neuroatypie, handicap ou apparence, nous encourageons la diversité au sein de nos équipes car c’est une force pour le collectif et un vecteur d’innovation
Orange est une entreprise handi-accueillante : n'hésitez pas à nous faire part de vos besoins spécifiques.
Offres similaires
Orange Business
Le Groupe Orange
4,6/5 Note Glassdoor
(Entreprises évaluées par leurs employés)
7ème du classement Universum
(Entreprises préférées des étudiants IT)
91% de nos stagiaires et apprentis recommandent Orange
(Happy Trainees)
Depuis 2011, Orange a obtenu le label GEEIS (Gender Equality European & International Standard) dans une vingtaine de pays
