Technical Onboarding specialist

iSchool, a leading e-learning company specializing in coding and artificial intelligence education for students aged 6 to 18, is currently seeking a detail-oriented and experienced Technical Onboarding Specialist to join our team. As a Technical Onboarding Specialist, you will play a crucial role in ensuring a smooth onboarding experience for our customers, including students, parents, and teachers. You will be responsible for guiding customers through the technical setup process, providing training and support, and troubleshooting any technical issues that may arise. This is an exciting opportunity to contribute to the success of our mission to empower young minds through education and technology.

• Guide customers through the technical setup process, including software installation and account configuration.
• Provide training and ongoing support to customers on how to use our e-learning platform and its features.
• Troubleshoot technical issues that customers may encounter, and provide timely resolutions.
• Collaborate with the product development team to provide feedback on customer pain points and suggest improvements.
• Maintain documentation and create user guides to facilitate the onboarding process.
• Stay up-to-date with the latest platform updates, features, and best practices.