Job Title:
Technical II, IT Operations
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
As part of our team you will plan and oversee projects such as Windows Migration, new implementation and IT Projects. You will report to your Line Manager
Responsibilities
- Communicate with your team to understand their requirements
- Develop and analyze functional specifications
- Gather feedback from end-users about system performance
- Provide advice, technical training, guidance and extended support to the current t10 Resources
- Stay informed about technology trends and developments
- Assign Site tickets to the teams and keeping track of the needed Hardware and software inventory.
- Attend to break/fix engagements by situation management for technology related issues received from both internal and external clients.
Requirements
- 2+ years to similar position
- CCNA, MCSA, SCCM, BigFix certifications
- Analytical skills
- Previous experience in a call center
Location:
EGY Cairo - Samco Building, Chill out Midor complex, 90 North street
Language Requirements:
Time Type:
Full time2025-02-16
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