* Good understanding of credit management procedures and concepts for certain processes to deliver assigned tasks to support the execution of debt negotiation collection delivery and credit management plans;
* Provides transactional services personally, using clear communication and common courtesy to support the delivery of collection of overdue bills and takes appropriate action to recover overdue payments;
* Exchanges information to deliver tasks to ensure all customers are contacted and chased for payments (for the ledgers in a specific segment) in line with Vodafone standards and supports colleagues in preparing data and reporting regarding debt recovery;
* Provides consistent advice for certain processes regarding credit management (e.g. endorsement of no-debt, remittance matching, credit notes etc.) in order to collect debt amount and prevent involuntary churn due to debt;
* Supports registering debts into insolvency proceedings, eventually inheritance proceedings and reporting to management teams on payments coming in and forecasting cash;
* Performs assigned tasks supporting relations with external parties (e.g. debt recovery agencies, courts, etc.), colleagues across Fraud, Security, Finance and Legal, Sales teams, Account Managers and Billing services;
* Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.