Surveillance Operator - Luxor page is loaded
Surveillance Operator - Luxor
Surveillance Operator - Luxor
locationsProperty - Luxor time typeFull time posted onPosted Today job requisition id258296
The SHOW comes alive at MGM Resorts International
THE JOB:
Become a part of the excitement at Luxor as a Surveillance Operator! In this key role, you’ll collaborate with partner departments to help deliver unforgettable guest experiences while ensuring a fair, safe, and secure environment for everyone. Uphold our commitment to excellence by enforcing company policies, procedures, and gaming regulations, and play a vital role in promoting accountability throughout our world-class operation.
STARTING RATE: $24 an hour
THE DAY-TO-DAY:
CCTV Operation: Utilize closed-circuit television (CCTV) and Digital Video Management System (VMS) equipment to monitor casino activities, review footage, download still images, and archive audio and video evidence.
Active Monitoring: Proactively observe all casino areas, including Table Games, Casino Cage, Count Room, Slots, Electronic Table Games, Poker, and Race & Sports Book, to ensure adherence to policies, detect suspicious activity, and deter fraud and theft.
Incident Reporting: Review video footage and prepare written reports on incidents such as guest complaints, lost property, procedural errors, risk management issues, theft, and variances. Share relevant information via email with sister properties as instructed.
Regulatory Knowledge: Maintain up-to-date knowledge of gaming regulations, game rules, and company policies through ongoing training and professional development. Actively participate in assigned training programs.
Advanced Monitoring Tools: Operate facial recognition software, license plate recognition systems, panic alarms, and access control systems as required.
Player Evaluations: Conduct evaluations of casino players for advantage play and suspicious activities through live observation and game evaluation software.
Data Analysis: Identify trends and abnormalities by analyzing data through various software applications and investigating anomalies.
Collaboration with Authorities: Cooperate with local Gaming Authorities and assist law enforcement agencies as necessary. Testify in court on behalf of the company when required, maintaining strict confidentiality of surveillance operations.
Guest Experience Collaboration: Work with leadership and partner departments to enhance the guest experience.
Non-Gaming Monitoring: Assist in monitoring various non-gaming areas of the property as directed.
THE IDEAL CANDIDATE:
Education: High school diploma, GED, or equivalent educational experience is required.
Surveillance Experience: Familiarity with Closed-Circuit Television (CCTV) technology, with relevant experience monitoring casino activities to ensure compliance with established protocols.
Gaming Knowledge: Strong understanding of casino operations, including Table Games, Slots, Poker, and Casino Cage protocols, with the ability to identify suspicious behavior and prevent fraud and theft.
Technical Proficiency: Experience navigating various software platforms, including Microsoft Word, Excel, and Outlook, for reporting and communication purposes.
Comfort in Work Environment: Ability to work in a confined or communal environment, remaining seated for the majority of the shift, while maintaining focus and attention to detail.
THE PERKS & BENEFITS:
Wellness Incentives: Programs designed to support your physical and mental health.
Employee Discounts: Discounts on hotel stays, dining, retail, entertainment, and with company partners on travel, electronics, and more.
Free Meals: Complimentary meals provided in our employee dining room.
Free Parking: Parking available at no cost, both on and off shift.
Health & Income Protection: Access to health and income protection benefits for eligible employees.
Development Opportunities: Professional and personal growth through development programs, networking events, and community volunteer opportunities.
FULL JOB DESCRIPTION:
Are you ready to
JOIN THE SHOW
At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth.
Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.
We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.com
We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.
