Overview This role is responsible for supporting order management team with general customer service administration, order processing back up and performance analysis. It will require a collaboration with all departments supporting SC in terms of solving issues and implementing business actions. Responsibilities Order Management: Back up Sr. Associates and do order management activities on demand Create final delivery details and confirm in the system Follow-up with 3PL about order status Support BU PGT team with closing unconfirmed orders and deliveries: investigate preliminary reason code Support interaction with BU team on other topics as requested Manage return: Create return delivery and inform sending WH and 3PL about pick up order Generate Credit/Debit notes Order management performance review (PepsiCo internal): Support the SC Customer Support Supervisor with all initiatives to improve GCC service offerings Support order management team with all reporting and KPIs tracking Qualifications Qualifications: University degree Excellent spoken and written English language knowledge Previous exposure to similar role is a plus (in Customer service) Abilities: Excellent analytical skills and numerical abilities; Great communication and interpersonal skills; Strong Excel & Office package knowledge mandatory; Able to handle continuous improvement projects; Results oriented; SAP experience is a plus User friendly with IT applications (digitally-oriented)