Overview This role is responsible for establish and lead a new team, playing a key role in providing and interface between SC customers and internally to support to Make, Move and Customer operations, supporting the French teams and Europe Sector Teams in daily business, as well as supporting on tasks linked to cost control, logistic and operation systems support, operational incident management & IT business systems support. In addition, the lead will play a key role within the wider team to bring together simplification of processes, looking for continuous improvements and ways to improve the deliverables for the French and Sector Service markets.The role holder will have to ensure that the team has the right systems and capabilities to achieve the right performance in order to satisfy the requirements of the respective SLAs with the BU and the Sector Responsibilities Manage the Support services team for M&M in the Hub Key contact with BU leads in support enhancements / escalations / problem resolution Assess and provide feedback and coaching to the team members Identify Continuous improvement opportunities in operational KPIs Benchmarking and sharing knowledge • Prepare adhoc reports for the functional team Qualifications Proficiency in English and French (written and spoken) 3-5 years team management experience Systems support skills demonstrated by a suitable bachelor’s degree (ie Science/Technological/Engineering/Management) Demonstrated ability to interact with business systems and data, SAP, or WMS or other systems working within operational environment providing support for capability build, and business systems (usually min 1 yrs exp.) Working Knowledge of SAP and other data repositories, Power Apps/BI or similar reporting dashboard software preferable • Excel & Office package advanced knowledge mandatory