Career Areas
At PepsiCo, you can create more smiles and more possibilities at a global scale no matter what role you hold.
Ready to Return: Reignite Your Career
At PepsiCo, we understand the importance of career breaks. Whether you’re seeking a Direct Hire position or considering a Returnship, explore the possibilities with us.
Location
Choose a world region or country to learn more about PepsiCo career opportunities, local flavors and positive impact.
Supply Chain Capability Assistant Analyst
New Cairo, Egypt
Supply Chain Capability Assistant Analyst
JOB\_DESCRIPTION.SHARE.HTML CAROUSEL\_PARAGRAPH
JOB\_DESCRIPTION.SHARE.HTML
New Cairo, Egypt Supply Chain 358440 No No
Job Description
OverviewEnhance the overall performance of quality and food safety by ensuring comprehensive visibility into complaints received through various consumer and customer feedback channels. Report findings to relevant stakeholders promptly, adhering to PepsiCo and any applicable standards. Engage with consumers and customers to gather further details as needed. Work closely with the SQA & CR Manager to report feedback and support continuous improvement efforts, including the development of corrective and preventive action plans.
Responsibilities
Act as the main point of contact for any consumer/customer feedback, to collect all data and details required for traceability, root cause analysis, to provide answers for questions and issues and ensure effective response to complaints. Categorize complaints based on the nature of the issue and risk. Update and maintain a comprehensive consumer and customer complaints tracker report on a timely manner Communicate with consumers or customers to obtain missing details necessary for complaint resolution and/or retrieve samples as needed Ensure feedback channels are operational, report any issue to SQA & CR Manager and concerned departments, in addition to following up to make sure resolutions are implanted Report the data of the consumer and customer complaints to SQA & CR Manager on a daily basis Compile regular complaint reports and deliver them on time, demonstrating clear and relevant trends
Qualifications
Bachelor’s degree in Science or BI. Data and trend analysis knowledge with attention to detail. Excellent communication and interpersonal skills. Proficiency in Excel and data tracking. Ability to work collaboratively in a team environment. Experience in customer service or quality assurance is a plus. Self-starter able to work independently with a high degree of business savvy. Excellent command of English language and literacy in computer usage.
Sign up and add your profile for recruiters to view.
Anonymized data is stored for redirects to the career site tracking successful searches leading to job applications in effort to measure effectiveness of partners in sourcing job candidates and job searches. We request use of anonymized data to improve your experience on our site.
page.
