Supervisor WFM

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

The Workforce SPV prepares and produces work volume and staffing forecasts, as well as comparative data on results vs. forecasts, identifies opportunities for improvement, and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce SPV makes adjustments and recommendations for optimizing scheduling to maximize service and quality. Also to have the ability to forecast and schedule for in-house and outsource.

What Did We Order?

•  People management as he will lead WF staff.
• Ability to create and track the budget.
• Creates reports on historical data and forecasting results.
• Analyzes data and recommends solutions for implementation. 
• Analyzes and develops weekly recommendations for scheduling and uses staffing requirements, and operations schedules to determine required staffing levels to ensure the organization's ability to meet operational commitments. 
• Creates integrated database tracking tools for staffing shrinkage patterns (vacation, sick, training, etc.) to optimize staffing forecasts. 
• Maintains holiday pattern forecasts to ensure effective coverage for holidays. 
• Performs other related duties as assigned.

What do we order?

• English level B2 
• Proficiency in MS Applications. 
• At least 3-4 Years Exp as Workforce Supervisor.
• Excellent Forecasting Knowledge. 
• Knowledge of service level Calculations. 
• Problem-solving, Communication and leadership skills
• Analytical thinking 
• Good Business Writing Skills. 
• RTM Experience is preferred