talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description Summary
Act as a Chief Rider Officer CRO for thousands of Talabat Riders across multiple cities in Egypt.
Managing and improving the rider performance of allocated cities across the country. Taking ownership of rider service levels by measuring compliance, finding performance gaps, and executing a plan to fill performance-related gaps
Job Description
Role Scope:
● Monitor and improve Rider Performance and Compliance
● Responsible for reporting, containing, handling, and solving all on-ground activities/issues within the assigned zone.
● Lead Rider Recruitment for all the zones in allocated cities
● Responsible for assessment of any internal fleet promotions
● Lead a Team of Rider Team Leaders and Rider Coordinators
● Manage rider roster with proper allocation of shifts/breaks/off-days etc
● Supervises rider onboarding and training schedule with Rider Trainer
● Inventory management and usage compliance of Rider equipment’s
● Groom rider quality (behavior, appearance, professionalism, presentational etc)
● Setting up a performance improvement plan to improve the performance of low-performing riders
● Reduce rider complaints originating from customers
● Accountable to handle/solve day-to-day/arising issues beyond his main scope that may affect the zone’s performance.
Skills & Qualifications needed:
● Bachelor's Degree
● 4-5 years of experience in the food/grocery tech industry is highly preferred
● Proficient in Google Suite tools like GDoc, GSheet, GSlides, GForms etc
● Strong communication skills, both written and verbal. English and Arabic are a plus.
● Influencer and negotiator with good public speaking and presentation skills
● People management skills: Experience in managing bigger groups of people
Work Location: Lebanon Square, Cairo, Egypt