Sr. Supervisor, Genesys/ IVR
ref :QVR7RY66 | 07 nov. 2024
date limite de candidature : 07 févr. 2025
Smart Village Gíza Egypt - Egypte
Purpose of the job
Leading the development and operation process involves overseeing the entire lifecycle of a project, from initial design and development to deployment and ongoing maintenance, ensuring the project meets its objectives and delivers value.
Duties and responsibilities
Development which includes Genesys IVR & Routing Applications and PL/SQL Genesys operations involve managing and optimizing complex customer experience (CX) solutions Effective vendor management involves building strong relationships, setting clear expectations, and monitoring performance to ensure optimal outcomes. Effective planning involves setting clear objectives Commercial delivery encompasses the entire process of delivering goods or services to customers Production support involves maintaining and optimizing live systems, responding to incidents, and ensuring continuous service availability.
Job specification
Education
Bachelor's degree in computer science or computer engineering.
Experience
Minimum 10 Years
Skills and abilities
10+ years experience in the following: Genesys Product Suite v8.x: Framework. IRD and Composer Routing; Administrator WFM; Pulse/ICONs/Infomart. SIP environments experience in GENESYS Engage contact Centre technologies including CTI, SIP and Genesys SIP Server. Digital Channels (Twitter- Facebook WhatsApp). Chat and Email Channels. Call Routing and Historical Reporting(GCXI), Genesys Workspace, Call Recording , VoIP technology, and CRM Integrations and IVR solutions Solid analytical skills. problem determination, and resolution recovery processes. Experience with Genesys contact Centre technology platforms Experience in Java SE is a must and Java EE is a plus. Strong experience with Oracle DB and SQL. Solid experience in software development life cycle Genesys Certificates is a plus. (preferred) APIs Integration is a plus. Genesys Cloud knowledge is a plus.
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