Job Title:
Sr. Representative, BI
Job Description
We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
* Challenge Conventions
* Deliver outcomes unimagined
* Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of CX.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Onsite
The Sr. Representative BI manages, maintaining and building reporting tools for performance management in a call center environment. You will create and maintain standard and client reporting to fulfill contractual reporting obligations and standard organizational reporting.
Essential Functions/Core Responsibilities:
1. Automate reports from internal and client systems and distribute reports to relevant partners.
2. Build existing databases, reports and graphs to meet the reporting customers' needs
3. Add and enhance existing reporting solutions making report modifications
4. Identify main issues and patterns from partial/conflicting data
5. Partner with business to communicate, coordinate the retrieval, processing and distribution of reports.
6. Reconcile databases and resolve any discrepancies.
7. Develop efficient performance reporting processes, databases and structure integrity
Standard Profile:
- 6 years of experience
- Bachelor's Degree
- Experience interpreting and responding to customer requests
- Advanced Microsoft Office skills
- Experience handling support requests from multiple different channels and meet timelines on deliverables.
- Experience documenting customer issues in detail.
Career Framework Role:
- Have developed expertise in multiple work processes or activities typically developed through a combination of job-related training and considerable on-the-job experience.
- Typically act as a lead, coordinating the work of others, but not a supervisor.
- Anticipate patterns and links, looks beyond the immediate problem to the wider possible effects.
- Generate new solutions to complex problems.
Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Time Type:
Full time
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