Responsible for troubleshooting of any issues that might face the current running applications, maintain the applications and any services related. In addition to planned maintenance activities on production environments based on the predefined On Call Matrix.
Responsibilities:
Analyzing and troubleshooting the malfunction of running applications as a second level support.
Investigating and handling customers reported Issues, Requests and Inquiries.
Reporting any production related issue to internal stakeholders.
Maintaining the availability of 24/7 production environments.
Installation and deployments of new releases/fixes of payment systems applications.
Handling the out of work hours calls and notifications related to production issues in addition to planned maintenance activities on production environments based on the predefined-On Call Matrix.
Requirements
Bachelor’s Degree in Engineering, Computer Science or a related discipline or 1-3 years of relevant experience.
5 Years of experience in application support.
Previous experience in:
Querying databases (SQL).
One or more of ISO 8583, Financial Transactions Processing, Mobile Payment, and Instant Payment is a plus.
Good knowledge about client/server communication, API, Web services, and XML.
Experience working with UNIX/Linux operating system.
