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Sr Cust Exp Manager
Location CAIRO, Egypt Category Customer Experience Job Id req473526 JOB DESCRIPTION *
Sr. Collections Manager
We have an opportunity for a Sr. Collections Manager to join us at Honeywell in CAIRO, EGY. To be successful in this role, you need to have 7+ years of management experience in Collections, Customer Care or related.
Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.
Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient.
You would be responsible for providing direction to the Collections team where you would ensure all customers receive all account statements and information needed for the timely payment of their invoices to Honeywell in conformity with the applicable internal controls and compliance requirements. You would be responsible to manage, coach, and mentor individuals that perform more complex work.
Key Responsibilities:
Support Global Credit Director with regional/global initiatives and reporting Setting collections goals and targets for the department Creating and implementing a strategy to improve collections Keep a forecast vs actuals pulse and reporting throughout the month Implementing collection policies and procedures Lead engagement with different Audit and Internal Controls teams Present results and escalate important topics to different stakeholders; CFOs, Sales Manage personnel development for the entire Collections team to ensure continuous training and improvement Collaborate with the Corp Transformation team for automation & process improvement
Key Skills and Qualifications:
7+ years of management experience in Collections, Customer Care or related Be proficient in English to engage in high-stake negotiation calls and presentations Proven negotiation skills Excellent presentation skills Have experience managing teams of 20+ members
We Value:
Bachelor's in Finance, Accounting or Economics. Significant operational business experience. Excellent communication and influencing skills Self-motivated, driving business initiatives. Demonstrates ability to deliver on complex situations . Conveys information with clarity and directness.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!
#TheFutureIsWhatWeMakeIt
Additional Information
JOB ID: req473526
Category: Customer Experience
Location: CAIRO,Egypt Exempt
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