Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
Exercises independent judgment within generally defined policies and practices to identify and select a solution.
Apply advanced technical and business knowledge (e.g. SAP, Java, .NET) to solve application issues that are critical or high-risk.
Independently integrate technical knowledge and business understanding to create superior solutions for GIZA SYSTEMS and for customers.
Ability to handle most unique situations.
Works on problems/projects of diverse complexity and scope.
Participate, propose, and/or lead customer and internal projects across technology customers and/or internal businesses/end users’ areas, including transformation.
Mentor less-experienced team members on all areas of Applications Management work.
Resolve single- and cross technology/application incidents independently.
Document known errors and workarounds Works with team members, delivery centers, and other GIZA SYSTEMS organizations to resolve unusually complex or cross-technology incidents.
Identify, manage, and lead escalations via established processes
Independently review, implement, and verify changes/solutions of high complexity and risk to meet customer needs.
May lead or participate in a Change Advisory Board.
Oversee configuration management processes, resolve issues, and implement processes to improve efficiencies.
Apply GIZA SYSTEMS solutions to meet highly complex customer needs. The solution may include service delivery models for new services.
May provide feedback/influence change in internal and/or vendor-provided products/service offerings.
Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals.
Becoming a trusted advisor to the customer.
Provides training to end users on applications in area of responsibility. Understands and manages to contract scope.
Work as part of a global, and/or multi-functional team.
Lead teams which address operational processes and policies in work area.
Seen as a resource and may mentor less experienced team members within the team in one or more technical-/operational policies/standards or business areas.
Is a trusted advisor inside and outside the team/technology area.
Demonstrates comprehensive understanding of contract obligations across business area.
Provides guidance to others to meet contract obligations.
Ensures that the Capacity Management process and working practices are effective and efficient. Evaluates the impact of proposed changes on the capacity design and plan.
Responsible for activities involving damage assessment, co-ordination with other recovery teams, deciding on recovery steps to take, maintaining records, and providing recovery status reports
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
