NAOS CX seeks a dedicated Spanish Email and Chat Customer Service Representative to join our team. As a Spanish Customer Service Representative, you will handle customer inquiries and issues via email and chat. You will provide top-notch support to our Spanish-speaking customers, ensuring their questions are answered and problems resolved promptly and professionally.
Responsibilities:
- Respond to customer inquiries via email and chat in Spanish.
- Provide accurate, valid, and complete information using the right tools and methods.
- Resolve customer complaints and provide appropriate solutions and alternatives within the time limits.
- Follow up to ensure resolution.
- Maintain records of customer interactions, process customer accounts, and file documents.
- Communicate and coordinate with colleagues as necessary.
- Ensure a high level of customer satisfaction by meeting customer needs effectively.
- Fluency in Spanish (written and spoken) is a must.
- Basic understanding of English.
- Previous experience in a customer service role is preferred.
- Excellent communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- Proficient in using email, chat platforms, and other computer applications.
If you are fluent in Spanish, have excellent communication skills, and enjoy helping customers, we would love to have you on our team at NAOS Solutions!