Software Service Engineer

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone to grow personally and professionally. Sound interesting?

Then come and join our global team as SW Field Service Engineer, based in Cairo, Egypt

The Field Service Engineer HW (FSE Hardware) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment always operates efficiently. The FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines, each FSE operates in a designated field service territory and represents VMS, this role will be based in the Cairo/Egypt area, with travel to other distributor-based Areas handled by Varian's Field Service Team in Egypt.

In this diverse and challenging position, you are responsible for servicing and maintaining complex software and the underlying IT infrastructure used in radiotherapy at our customers facilities. You will perform planned and pro-active maintenance tasks as well as emergency service interventions when required.

Your tasks and responsibilities:

• Support, troubleshoot, diagnose and repair of IT systems/Oncology Information Software.
• Involvement on major systems upgrade and installations in cooperation with EMEA Installation Team.
• Pro-Active support through the means of monitoring systems.
• Further dispatch or escalate incidents when needed to the next service levels or request additional assistance from specialists.
• Constant training to gain and maintain a sound service and product knowledge.
• Documenting all service activities into the CRM system.
• Support in rolling out new pro-active service tools and processes.
• Onsite customers visits are also part of the duties of the System Engineer.

• Graduate of a Technical Institute in a related discipline e.g. University degree in computer Engineering or Electronics and communication Department (or appropriate professional qualification and experience).
• You have minimum 1– 3 years’ experience in field service, medical field service (preferable)
• Excellent communication skills in written and spoken English.
• Comprehensive technical knowledge and experience in maintaining complex IT Solutions (VMWare, Microsoft Windows based Client/Server Solution, Citrix / Parallels, Microsoft SQL Databases, ARCserve/Veeam Backup solution and TCP/IP based Network components, Linux, Kubernetes, etc..).
• IT certificates are an asset (CCNA, MCSA, Citrix, VMware…).
• You have a proactive attitude with excellent organizational skills. You are able to work independently as well as part of a team. You thrive in managing numerous tasks accurately and simultaneously in a fast-paced, deadline-driven environment.

Varian is required to comply with all local and applicable regulations that may be associated with vaccine requirements for certain roles. Fighting cancer calls for big ideas. We envision a world without fear of cancer. Achieving this vision takes dedication and commitment from all of us, every single day. That's why we celebrate and value the distinctly beautiful and intersectional identities of each of our employees. We are a mirror of our patient-base, which allows us to innovate. Big ideas come from everywhere, and the best ideas are fostered by our unique individual experiences. At Varian, we encourage you to bring your whole self to work and believe your bold and authentic perspective will help to power more victories over cancer.

#TogetherWeFight