Shopping Experience Group Leader | Retail | Ikea CFC Egypt

Job Requisition ID: 167824 

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. 

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

The Shopping Experience Group Leader contributes to an inspiring and enjoyable shopping experience for all visitors and customers by understanding their emotional needs and transforming them into effective commercial solutions.

What you will do

Financial

• Receiving payment by cash, check, credit cards, vouchers, or automatic debits. Follow the SOP pertaining to cash handling.
• Contribute to the creation of the country’s business plan.
• Contribute to relevant stakeholder improvements to the IKEA store layout and customer guidance communication.
• Responsible for activity throughout the store.
• Responsible for IKEA Smaland operations.
• Responsible for information desk tasks.
• Secure the active promotion of family-friendliness in order to make the IKEA store an exciting and fun destination.
• Help to develop and promote options in the shopping experience in order to contribute to the IKEA social and environmental commitments.

Customers

• Setting the foundation for an inspiring, joyful, welcoming and family-friendly atmosphere.
• Develop and implementing relevant communication needed to support customers throughout the complete experience
• Support the development of a multichannel shopping experience by fulfilling the emotional needs of customers in order to build brand loyalty.
• Drive the mindset change and develop the support needed in creating a caring meeting with customers where co-workers are engaged and stimulated.
• Ensure that “ways to shop” are relevant and easily express all the IKEA shopping choices available in a multichannel retail reality.

Required Skills to be successful

• Experience of working in a fast-paced and commercial environment.
• Experience of managing and developing a team, preferably in retail environment.
• Excellent communication skills
• Computer Literate

What equips you for the role

Minimum Qualification and Knowledge

Education: Diploma or Bachelor’s Degree graduate

• Solid understanding of all aspects of the home-to-home shopping experience, especially within the payment process.
• Cost and budget management.
• Proven leadership knowledge in a people-centric organization.
• Talent management, i.e. development, succession.
• Change management.
• Experience of working in a customer service management role within the retail business.

Minimum Experience

• 3 to 5 years’ customer service supervisory or managerial experience in Retail or Hospitality industries, IKEA experience preferred.

Behavioral Competencies

• Customer Focus
• Individual Accountability
• Continuous Improvement
• Personal Leadership
• Teamwork

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.