Services Senior Site Engineer

This position is accountable for installing, inspecting, maintaining, troubleshooting, and repairing customer equipment. The incumbent will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on-site. Work on competitive equipment may also be part of the role. The site engineer will instruct customers on the operation and maintenance of equipment. He will provide technical instruction and guidance to new and less experienced FSR. He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues. Site Engineer must be available to respond to emergency calls and for intervention. Maintain service equipment, tools and documentation. Identify sales opportunities and submit them to sales teams in the FS systems (CRM/ERP). Any intervention will have to be prepared and executed in respect of safety guidelines (prevention plan, protection equipment)

Essential Responsibilities:

• Provide outstanding customer service
• Advise customers on best practices, new services, and upgrade opportunities
• Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio.
• Perform Preventive, scheduled, and unscheduled Maintenance on equipment
• Track Installed Base (serviceable assets)
• Submit Opportunity Detected during his interventions 
• Support serviceable Schneider equipment including but not limited to: electrical switchgear,  transformers, Drives, s...etc.
• Leads or contributes to Field Services small projects coordination and execution on customer site (end of life, modernization, upgrade, …).
• Must have proven skill level to interpret blueprints and other service documents, including but not limited to, specifications, reporting, and quality requirements.
• Perform basic audits of customers’ electrical systems and equipment.
• Document all required information for each site (technical report)
• Get signature from customer for acceptance after the execution of the on-site work
• Provide daily and accurate time and expense for each customer intervention
• Properly document, label, and return all defective parts utilized in the repair of equipment to the designated disposal/repair location.
• Develop innovative solutions to more complex technical problems that arise during start-up.
• Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
• Assist Schneider Electric Service Partners in site visits, evaluating technical and professional performance.
• When at the customer site, looks for other business opportunities outside the current scope of work and lead them to the sales team
• Is in permanent relation with his planner/coordinator for smooth execution of his intervention
• Will escalate to FS technical expert in the countries as needed when unable to solve a technical issue
• Perform other duties as assigned
• Can investigate remotely  the origin of the breakdown and submit fixes (in a service bureau for example)

Education and Experience:

• Bachelor's degree in electronics/electrical/mechanical 
• Have 2-3 years of equivalent experience in a related field
• Excellent experience in interacting every day directly with the customer, ensuring customer satisfaction (NSS) and SE signature (branding & soft skills) to be respected every day with our customers  
  
• Excellent command of English