ServiceNow Pre-Sales Consultant

Job Description:

Job Summary:

The Pre-Sales Consultant will be responsible for providing technical support and expertise to the sales team and customers during the pre-sales process.
This role involves understanding customer needs, proposing solutions, and demonstrating product features to secure new business.

Key Responsibilities:

Technical Expertise:

• Understand and articulate the company's technology and services.
• Provide technical and functional support to the sales team during the pre-sales process.

Customer Engagement:

• Engage with prospective customers to understand their technical and business requirements.
• Conduct needs analysis and provide solutions that meet customer requirements.

Solution Design:

• Design and propose solutions that align with customer needs and company capabilities.
• Prepare and deliver technical presentations and product demonstrations.

Proposal Development:

• Develop and present proposals, including detailed specifications, diagrams, and documentation.
• Assist in the preparation of RFP/RFI responses.

Collaboration:

• Work closely with the sales, product, and engineering teams to ensure proposed solutions are feasible and align with product capabilities.
• Collaborate with marketing to create technical content for promotional materials.

Customer Relationship Management:

• Build and maintain strong relationships with key customer stakeholders.
• Provide post-sales support to ensure customer satisfaction and successful implementation.

Continuous Learning:

• Stay updated on industry trends, competitive landscape, and emerging technologies.
• Participate in ongoing training and professional development activities.

Qualifications:

Education:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Advanced degree preferred.

Experience:

• Experience in a pre-sales, technical sales, or solutions engineering role.
• Experience in ITSM, cloud computing, and cybersecurity is highly desirable.

Skills:

• Strong technical acumen with the ability to understand complex technical solutions.
• Excellent communication and presentation skills, with the ability to articulate technical concepts to non-technical audiences.
• Strong problem-solving skills and the ability to think critically and creatively.
• Proficiency in [specific tools or software, e.g., CRM systems, ServiceNow, Salesforce].
• Ability to manage multiple projects and priorities in a fast-paced environment.

Personal Attributes:

• Customer-oriented with a focus on understanding and meeting customer needs.
• Self-motivated and proactive with a strong sense of accountability.
• Team player with excellent interpersonal skills.
• Adaptable and open to learning new technologies and approaches.

Working Conditions:
 

Flexibility to work outside normal business hours to meet project deadlines or address critical issues.

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