Job Description Service Development Senior Specialist Group : Mercedes-Benz Group AG
Description
Service & Parts Marketing:
.Support market benchmark studies for product and services. Support in developing / suggest products and services to increase vehicle throughputs / penetration / retention. Follow up / report vehicle throughput / retention / penetration. Support in developing service & parts campaigns. Develop / suggest marketing / communication tools to improve vehicle throughput / retention / penetration. Set and measure all Service & Parts campaign performance. Support in all operational aspects of service & parts campaigns.
Digital Products:
Roll out all Service & Parts digital projects. On-site coaching/training for retail employees. KPI’s follow up and reporting. Retail support.
:Products and Services
Operational management service contracts. Update / Cost Calculation service contracts. Monitoring retail network performance through defined targets.
Xentry Diagnosis Systems:
Ordering Xentry Devices. Return Shipments. Ordering Start Keys. Pricing. Xentry Payment Scheme & Cross Charging.
Road Side Assistance:
Coordinate / Rollout / Follow up MB Eg road side assistance program. Monthly reporting of road side assistance. RSA new retailed VINs biweekly submission. RSA quarterly invoicing.
:Fleet Management
Fleet customer contact point. Receive escalations/inquiries from fleet customers in aspects of customers services and logistics. Solve fleet customer complaints issues. Coordinate with retail network and respective departments for any fleet customer needs. Report cases to their respective parties.
Training:
I n coordination training team, train customer complaint management staff at dealer. In coordination training team, train service packages sales personnel at dealer.
ISO – Departmental Documentation Co-ordination:
Assisting coworkers in updating Processes. Coordinating with Operational Excellence regarding the departmental processes.
Qualifications
Training and qualification Bachelor’s Degree in Business Administration/Engineering or any equivalent field.
Technical knowledge
Familiar with MS Office applications (Excel-Word-PowerPoint).
Soft skills/individual competence:
Interpersonal skills with the ability to work under pressure. Excellent communication skills. Negotiation skills. Reporting and process management.
Experience
3-5 years of experience in related fields.
Language
Good Command of English language.
Organization
: Mercedes-Benz Logistics and Distribution Egypt LLC
Primary Location
: Egypt-Egypt-Cairo
Work Locations
: 90 South Road, Building Bureau 175, 5th Settlement 90 South Road, Building Bureau 175, 5th Settlement Cairo 11835
