Service Delivery Associate – Order to Cash

Key Responsibilities:

• Manage customer orders from receipt to fulfillment, ensuring accuracy and timely delivery
• Collaborate with sales, logistics, and production teams to address any order-related issues or delays
• Generate accurate and timely invoices based on approved orders and contractual terms
• Verify billing information for accuracy, addressing discrepancies as needed
• Monitor and apply customer payments to outstanding invoices in a timely and accurate manner
• Reconcile discrepancies between payments received and invoiced amounts
• Assess and establish credit limits for customers, ensuring compliance with company policies
• Monitor and manage overdue accounts, implementing appropriate collection strategies
• Manage revenue recognition and reconciliation of accounts
• Support in month-end and period-end closing activities, as required
• Days Sales Outstanding (DSO): Measure the average number of days it takes to collect payment after a sale
• Order Accuracy: Percentage of orders processed without errors or discrepancies
• Cash Application Accuracy: Percentage of accurately applied customer payments against outstanding invoices
• Credit Limit Adherence: Monitor and report on adherence to established credit limits