Senior Trainer

Raya Trade subsidiary of Raya Holding for Financial Investments is currently hiring Senior Trainer.

• Work with Retail Area Managers & Call Center team leaders to conduct training plan for the Retail department.
• Implement Training Plan per each year.
• Conduct training for all Call Center Agent and Retail Representative based on the plan
• Prepare soft skills and product knowledge materials (course outlines, background material, Vendor instructional materials, and training aids).
• Conduct on boarding session for all the New Hires.
• Providing training sessions about all Raya trade portfolio (Mobile- Home Appliances- TV’s – Laptop’s,..etc.)
• Monitor and present employees’ performance.
• Develop and maintain documents for various processes, assist in preparing appropriate development plans.