CDI - Senior Tech Support Engineer
Senior Tech Support Engineer
ref :580732 | 10 oct. 2024
date limite de candidature : 08 janv. 2025
Egypt Cairo - Egypte
votre rôle
Role Purpose: knowledge retention (technical and customer) and enhancement in the team
Act as the point of reference and mentor for the team
Share experience and knowledge within the team
Provide day-to-day guidance and coaching
Guide the newcomers through their induction phase
Technical knowledge and overall skills enhancement
Create, validate and update technical documents and knowledge documents
Responsible for training delivery program (customer, technical, process)
Responsible for new customers’ and offers handover to operation
Responsible for overall team improvements, including customer support and autonomy improvement
votre profil
Educational Background
Bachelor Degree in telecommunication engineering or computer science
Professional Experience
Minimum of 2 year related work experience in customer technical support or similar organizations
le plus de l'offre
Skills Demonstrates a proactive and self-motivated approach to work
Excellent communication
Interpersonal, organizational and presentation skills
Fluent in English (French is a plus)
Good consulting and problem solving skills
Able to work efficiently and independently to meet deadlines
Able to understand complex customer infrastructure and good understanding of services offered
Ability to work under pressure and deal with multiple tasks
Solid knowledge on the Orange technologies and offers (certificates are a plus)
Goals driven with high sense of ownership
entité
Global Delivery & Operations
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business
contrat
CDI
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