Senior Quality Assurance Specialist

Primary responsibility is to ensure the adherence to quality standards, compliance with processes, and continuous improvement in operational efficiency. The Senior QA Specialist conducts internal audits, health-checks, and maintains the quality management system and ISO certifications across Giza Systems and its subsidiaries.

Key Performance Indicators (KPIs):

• Successful completion of internal audits and health checks on internal process and on-projects sites.
• Timely and accurate root cause analysis reports for process-related violations.
• Continuous improvement in process efficiency and effectiveness.
• Adherence to quality and compliance standards.
• Effective communication and collaboration with stakeholders.
• Develop internal audit plan according to GS internal processes and ISO standards.
• Conduct audits, health-checks, and on-site project audits to ensure adherence to processes by business users across GS and subsidiaries.
• Agree on audit findings’ root causes with relevant stakeholders.
• Report internal audit findings and recommended corrective actions.
• Verify effectiveness of corrective action implementation.
• Review and send report of audit findings to process owners, and relevant stakeholders.
• Apply document control for all processes, updating the Process Register Record and Gizawi.
• Participate in the new ISO accreditation projects.
• Develop all new ISO standards’ policies and processes.
• Maintain the existing ISO certifications renewal.
• Handle all external audits including ISO certification audits.
• Prepare and review the implementation of the organization’s quality management system.
• Handle the non-conformities that are raised from external audits and take the suitable corrective actions with stakeholders.
• Prepare the management review meetings reports related to ISO requirements.
• Develop/update process risk management through all departments.
• Investigate process-related violation requests, conduct root cause analysis, and provide process/system updates if required.
• Define/Update Company Policies with relevant stakeholders. Ex:DoA Policies, Procurement policy, Saudization, Data security and access permission ...etc. with alignment with BPM.
• Respond to Customers/Partner qualification assessment.
• Engage in Customers/Partner/Vendor External audits.
• Generate health-check/audit reports and recommend process/system updates if required.
• Ensure effectiveness and efficiency of processes by conducting continuous sample audits/health-checks.
• Send report of audit findings to process owners, and relevant stakeholders.