Responsible for ensuring the quality and reliability of software products through comprehensive testing and quality control practices. Works closely with development teams, project managers, and other stakeholders to implement effective quality assurance processes and maintain high standards of software quality.
KPIs:
Apply and adhere to approved testing plans and strategies.
Develop and review test cases to meet project requirements.
Manage and deliver assigned projects successfully.
Ensure high-quality solutions with minimal production issues.
Oversee smooth User Acceptance Testing (UAT) and customer training.
Operations management:
Execute comprehensive quality control activities to ensure software products meet or exceed customer expectations.
Develop and maintain quality control metrics and reporting mechanisms to track and communicate quality performance to the QC Manager.
Conduct regular testing, audits, and reviews to ensure adherence to quality control processes and identify areas for improvement.
Collaborate with cross-functional teams to integrate quality control considerations throughout the software development life cycle under the supervision of the QC Manager.
Stay updated on industry trends and emerging technologies related to quality control practices in software development.
Facilitate effective communication and collaboration between quality control teams and the technical teams, fostering a cohesive and efficient work environment.
Ensure applying the suitable testing strategy on the projects under test to support in providing the highest quality product.
Represent the team in front of the customers and other official gatherings and discussions.
Review TCs to ensure covering the full testing scope.
Process Improvement:
Identify new process opportunities, assess feasibility, and estimate new process development time, reporting findings to the QC Manager.
Review training materials and user manuals; conduct package-specific training for the client as required.
Participate in initiatives and R&D activities as needed, providing updates and insights to the QC Manager.
Knowledge Management:
Conduct awareness sessions for the project team to explain project scope and objectives under the guidance of the QC Manager.
Review all TO BE processes and application requirement deliverables developed by the Software Architect to ensure technical soundness, adherence to the project scope, and customer satisfaction.
