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PEOPLE & CULTURE · Cairo
Senior People Partner - Travel Retail
INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What you'll be doing
Define, develop and implement our people vision to support our ambitious business strategy
Review the brand/function’s operating model and workforce planning approaches to ensure optimal organizational structures are in place to support future focus, growth, scalability and employee satisfaction
Work with the team to consider competitor and industry approaches and translate these insights into roadmaps that define the employee experience, reveal gaps and pain points, and identify key opportunities for business enhancements and innovation
Provide guidance and recommendations on the most complex issues, supporting our team in all related people areas including: recruitment, performance management, succession planning, retention, talent development, compensation and rewards, employee relations, and employee engagement
Provide clear and inspirational leadership to motivate and develop the team to deliver high quality, customer-centred services
Be an active and effective member of the Leadership Team, ensuring the high visibility, focus and delivery of the People and Culture strategy
Act as a change agent by looking for new ways to improve the employee experience and define our brand/function employee value proposition
Lead the development of initiatives in line with Localization Strategy
Continually assess our existing policies, procedures, and programs and put forward recommendations to improve efficiencies and employee satisfaction.
Lead the on-going design and execution of brand/function specific employee onboarding, training and development programs to improve the depth and breadth of the team’s skills set and to raise awareness around behavioural, technical and leadership competencies
Work with the Group’s Talent Acquisition team to ensure internal and external recruiting strategies result in relevant, high calibre candidates being identified
Work closely with Group HR to implement the annual performance management cycle and act as a change agent within the brand/function to support the introduction of new approaches and performance platform
Continually review and monitor the effectiveness of employee commission schemes and put forward recommendations for change
Identify our HiPOs through employee profiling; educate teams around career paths and support all
succession planning and talent development activities
Encourage a “growth mindset” amongst team members by collaborating with our Learning team to assess training needs so relevant and inspiring training and development programmes are available and monitor the brand/function’s training budget and individual’s learning consumption
Use all available HR data to ensure HR analytics supports all reporting, action planning and decision making and put forward recommendation for change
Act as a coach and mentor to our people and provide advice and guidance to our leadership team, using HR data analytics, external benchmarks and best practice approaches to support decision making
As part of our cultural transformation, provide advice and guidance to leaders and managers around how to act as role models to create a positive and inspiring team climate
Champion both Group and brand/function specific Diversity and Inclusion initiatives, with a key focus on culture change, nationalisation and employee wellbeing
Collaborate with the Group’s People Experience team to design employee engagement surveys, and be accountable for the necessary action planning and improvement goals
Develop key performance indicators to help identify progress and improvements made on employee engagement and ensure continual improvement
Manage all people and process related employee communications, using My Chalhoub and other inspirational approaches to embed key messages.
Lead/Support annual manpower planning with Brand/Function Leaders and ensure vacancies are managed in line with the approved budget and executed as per the correct recruitment process
Assess current roles and provide recommendations for new roles in coordination with Business Head and Vertical Head of People
Participate in the recruitment process through assessment centres or competency-based interviews Review all proposed internal transfers within the vertical and provide recommendations
Ensure all escalated employees’ grievances are closed
What you’ll need to succeed
Experience and Background Requirements:
+ Minimum
6 to 8 years of experience in a similar role
+ Preferred industries are: Retail/ travel retail and Aviation.
+ International exposure either by leading various markets from Egypt or by having travelled and worked outside Egypt in the past.
+ Regional experience / exposure for GCC preferably KSA
+ Solid background in talent engagement, strengthening cultures and organizational effectiveness
Personality profile Requirements:
+ Strong Stakeholder Management
+ Ability to deal with various people at different levels and backgrounds; someone with previous multicultural exposure
Confident, resilient and able to make tough decisions and drive change positively Confident dealing with challenging and diverse personalities, profiles, and varied functional departments Key strength in collaborating and influencing with trust
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part
