Senior Payment & Risk Operations Manager

The Role

Reporting to the Director of Payments, Risk and Fintech, you will be in charge of Wego Payment & Risk Operations, responsible to give our customers the best payment experience. 

The ideal candidate will lead and manage a small, skilled team, overseeing payment operations and risk management processes. You will be a key driver in ensuring that the company’s payment systems are optimized for efficiency, security, and customer satisfaction, while minimizing fraud and operational risks. This is a cross-functional role that will require strong collaboration with Front-office and Back-office teams as well as Product.

Your day to day involves:

• Team check-in and prioritization
• Review payment and fraud system performance
• Risk monitoring and response
• Cross-functional collaboration: sync-up with our front and back office teams about booking trends and pain points, align with product team on new releases and operational impacts 
• Operational strategy and process improvement: review and refine operational procedures, analyze performance reports to identify opportunities for improvement such as optimizing payment success rate and minimize chargebacks
• Industry and Compliance Monitoring 

In addition to payment and risk management knowledge, experience in the travel industry would be bonus to have. 

Responsibilities

Payment Processing: Manage and oversee payment processing activities, including the collection, verification, and recording of payment data. Ensure accurate and timely processing of payments through various channels, such as online card payments, bank transfers, payment links.

Lead and Manage the Payment and Risk Team: Oversee the daily operations of the payment and risk management team, ensuring smooth workflows and clear communication.

KPI-Driven Performance Management: Establish and monitor key performance indicators (KPIs) to measure team efficiency, operational success, and risk mitigation efforts.

Vendor and Partner Management: Collaborate with, payment processors, financial institutions, Fraud management suppliers to establish and maintain effective relationships. Ensure seamless integration of payment systems and troubleshoot any technical issues that may arise.

Operational Excellence: Develop, refine, and implement operational procedures to improve payment processes and enhance risk controls.

Cross-functional Collaboration: Collaborate with internal teams, including finance, sales, customer support, and Product, to streamline payment processes and improve the overall customer experience. Participate in cross-functional projects and initiatives related to payment operations and system enhancements.

Risk Management: Identify, assess, and mitigate potential risks related to payments, including fraud detection and prevention strategies.

Reporting and Analysis: Generate regular reports on payment activities, including transaction volumes, payment trends, and performance metrics. Analyze data to identify patterns, risks, and opportunities for improvement. Provide insights and recommendations to enhance payment operations and drive business growth.

Team Development: Mentor and coach your team, encouraging growth, skill development, and a proactive approach to problem-solving.

Qualifications and Skills

• Proven experience (5+ years) in payment operations, risk management.
• Experience with Travel company operations is a strong advantage.
• Strong leadership skills with the ability to manage and motivate a small team.
• KPI-driven mindset with a focus on continuous improvement and operational success.
• Strong understanding of payment gateways, transaction flows, and machine learning fraud prevention tools.
• Exceptional communication and collaboration skills, with the ability to work effectively across multiple departments.
• Ability to design and implement operational procedures and policies.
• Proficient in data analysis and reporting to drive decision-making and process optimization.
• Ability to work independently and collaboratively in a fast-paced environment.     

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and innovative industry.
• A collaborative work environment with opportunities for growth and development.

If you are passionate about operations, risk management, and driving results in a fast-paced online environment, we encourage you to apply!