Senior L3 Support Engineer

SWATX are seeking highly skilled and experienced Senior L3 Support Engineers with expertise across either Azure, AWS, and Oracle OCI. The ideal candidate will serve as a subject matter expert in cloud infrastructure, providing technical leadership and support to enterprise customers. This role involves troubleshooting complex issues, leading architectural reviews, and mentoring junior engineers while collaborating with product teams to drive cloud solutions.

Responsibilities

• Lead complex technical investigations and architectural reviews.
• Serve as the subject matter expert in a specialized domain (Containers/Kubernetes, Serverless, Networking, Security, or Data/Analytics).
• Drive technical solutions for enterprise customers across Azure, AWS, and Oracle OCI.
• Create technical content, including white papers and best practices.
• Mentor L1/L2 engineers and conduct training sessions.
• Collaborate with product teams on feature requests and improvements.
• Represent the support organization in technical discussions with customers.
• Contribute to the technical direction of the support organization.
• Lead customer Well-Architected Reviews

Requirements

• Professional-level cloud certification in at least one platform: MicrosoftAzure Solutions Architect Expert, AWS Solutions Architect Professional, or Oracle Cloud Infrastructure Certified Architect Professional
• Specialty certification in area of expertise (Advanced Networking, Security, Data Analytics, or DevOps Professional).
• 3+ years of experience working with Azure, AWS, or OCI services in an MSP or vendor support role.
• Deep expertise in a specialized domain: Containers/Kubernetes: Expert knowledge of AKS, EKS, OKE, Docker, and Kubernetes. Serverless: Expert knowledge of Azure Functions, AWS Lambda, OCI Functions, and event-driven architectures. Networking: Expert knowledge of Azure Virtual Network, AWS VPC, OCI Virtual Cloud Network, ExpressRoute, Direct Connect, and FastConnect.
• Experience leading technical projects and mentoring teams.
• Strong system design and architecture skills.
• Advanced troubleshooting and performance optimization capabilities.
• Experience working with enterprise customers.
• Bachelor's degree in Computer Science or related field.