Ready to be part of one of the Market Leaders in Egypt? You're about to apply for one of top employers in 2024, apply now! Raya Information Technology: one of Raya’s subsidiaries is hiring for Senior Genesys System Engineer:
What will you do?
• Lead the design, configuration, and implementation of Genesys solutions based on business and technical requirements.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions within the Genesys platform.
• Install and configure Genesys Engage Modules.
• Configure and customize reports for customers.
• Provide expert-level troubleshooting for complex Genesys issues, ensuring minimal
disruption to contact center operations.
• Monitor system performance and proactively identify areas for improvement or optimization.
• Ensure seamless integration of Genesys infrastructure components with existing systems and industry standards.
• Develop and maintain comprehensive documentation for system configurations, procedures, and workflows.
• Provide ongoing maintenance and support for Genesys applications, including system upgrades, patching, and performance tuning.
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