We are seeking a highly experienced Senior Delivery Manager to lead and manage both the development and implementation of our flagship IT Product. This product leverages a modern tech stack, including .NET Core, Angular, SQL Database, and other advanced technologies. The ideal candidate is a proactive, strategic leader who thrives in managing complex, multi-phased projects and is adept at ensuring high-quality, on-time delivery in dynamic environments. This role involves working closely with internal teams, clients, and leadership to align on business goals, setting up of team members, oversee technical delivery, and guarantee successful product implementation and client satisfaction.
Key Responsibilities:
End-to-End Delivery Management:
- Lead and manage the complete product lifecycle, encompassing development, testing, deployment, and client implementation phases.
- Ensure all deliverables align with business requirements, meet quality standards, and adhere to agreed timelines and budgets.
- Track and report on KPIs (Key Performance Indicators), success metrics, and overall project health to key stakeholders and management.
Strategic Project Planning & Execution:
- Develop detailed project plans outlining milestones, deliverables, resources, budgets, and timelines.
- Collaborate with the Product Management team to align on roadmap priorities and ensure timely execution of product features.
- Utilize Agile and Scrum methodologies to facilitate iterative development, rapid feedback, and continuous improvement across the development and implementation teams.
Stakeholder Management & Communication:
- Serve as the primary point of contact for stakeholders, including internal teams, clients, and executive leadership, ensuring all parties are informed and aligned.
- Conduct regular project status meetings, preparing and presenting concise project updates and escalating issues or risks as necessary.
- Collaborate with clients to understand requirements and manage expectations, adopting strong client relationships and driving satisfaction.
Team Leadership & Performance Management:
- Oversee cross-functional teams, including developers, QA, business analysts, DevOps engineers, and implementation specialists, encouraging a culture of collaboration and high performance.
- Provide mentorship and guidance to team members, focusing on skill development, career growth, and overall productivity.
- Conduct performance reviews, identify areas for improvement, and implement development plans to ensure team members meet or exceed expectations.
Quality Assurance & Process Optimization:
- Establish and enforce quality standards for coding, testing, deployment, and implementation to ensure product reliability, security, and maintainability.
- Implement best practices in DevOps to streamline deployment, enhance automation, and reduce time to market.
- Drive continuous improvement efforts, identifying opportunities to optimize processes, tools, and workflows for increased efficiency.
Technical Decision-Making & Problem-Solving:
- Leverage deep knowledge of .NET Core, Angular, SQL Database, and related tools to guide technical decisions, collaborating with architects and tech leads to define robust solutions.
- Assess technical risks, make informed trade-offs, and solve complex challenges to keep development and implementation on track.
- Ensure solutions are scalable, secure, and align with long-term product vision and technical roadmaps.
Client Onboarding, Implementation, and Support:
- Lead and manage the client onboarding process, ensuring successful product adoption, data migration, and seamless integration with existing client systems.
- Oversee end-to-end product implementations, working closely with clients to understand unique requirements, troubleshoot issues, and deliver customized solutions.
- Develop robust support processes and post-deployment monitoring to address client feedback, change requests, and ongoing system maintenance.
Risk Management & Compliance: - Proactively identify, assess, and mitigate project risks, ensuring business continuity and minimizing impacts on delivery timelines.
- Maintain compliance with relevant industry standards and data protection regulations, ensuring products meet both internal and client security requirements.
