500 موظف أو أكثر · الاستثمار والضمانات والصناديق المالية
أنشئ تنبيهًا وظيفيًا للوظائف المشابهة
الوصف الوظيفي
Ready to be part of one of the Market Leaders in Egypt? Apply now!
Raya Auto; one of Raya’s subsidiaries is hiring a Senior Customer Service Advisor - (B2B)
What will you do?
Serve as the main point of contact for B2B and B2G customers, delivering outstanding support and service.
Oversee and manage customer contracts, ensuring accuracy and compliance with company policies.
Handle payment processes, including follow-ups and coordination with the finance team, to ensure timely transactions.
Address customer inquiries and resolve issues promptly, focusing on long-term customer satisfaction.
Collaborate closely with internal teams such as sales, logistics, and technical support to meet client expectations.
Build and maintain strong relationships with government and business clients, understanding their unique needs and providing tailored solutions.
Monitor and improve service quality through regular customer feedback and data analysis.
Prepare detailed reports on contracts, payments, and customer satisfaction metrics.
What will you need?
Bachelor’s degree in Business Administration or any related field.
At least 3 years of experience in a customer service role, preferably within B2B or B2G environments.
Familiarity with contract management and payment processes.
Experience in the automotive, golf cart, or EV industry is a plus.
Proficiency in CRM tools, MS Office, and related software.
What is unique about Raya?
Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning & development plans for all of our employees to ensure their personal and career development.
Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.
Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international 5 days trip.
Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.
Are you a foodie? Exclusive discounts for Raya employees at Raya’s Restaurants (Ovio, Jones The Grocer, The Lebanese Bakery, and Loris).
