الوصف الوظيفي
Description: We are seeking an experienced and detail-oriented Senior content Operations Specialist to oversee the full content lifecycle for our Video on Demand (VOD) platform. This role includes supervising a team of Operations Specialists responsible for content delivery, presentation, and data-driven optimization. As a key leader, you will drive strategies for localization, personalization, and quality assurance while ensuring an engaging user experience across all regions.Key Responsibilities:Team supervision: Lead, mentor, and manage a team of Operations Specialists to ensure efficient content operations. Delegate tasks, track progress, and provide constructive feedback to optimize team performance. Create a collaborative and results-driven work environment focused on continuous improvement. Content Management & Delivery: Oversee the receipt of acquired and produced content, ensuring it meets all required specifications. Ensure the team verifies content quality, format compliance, and metadata accuracy. Supervise the organization and uploading of new content to the CMS. Manage the development and execution of release plans for new content. Localization & Personalization: Adapt content presentation to meet regional and country-specific preferences. Collaborate with internal teams to localize metadata, visuals, and overall user experience for targeted audiences. Content Presentation & Engagement Design and implement content presentation strategies based on user analytics and engagement data. Oversee frequent updates to content displays to ensure users consistently discover new and relevant content. Work with the team to make data-driven decisions for improving content visibility and user interaction. Quality Assurance Conduct regular audits to ensure all content meets platform standards. Identify and resolve inconsistencies in video assets, metadata, and overall presentation. Collaboration Liaise with content providers to ensure timely delivery and compliance with platform guidelines. Partner with technical teams to enhance CMS functionality and streamline content workflows. Data-Driven Insights & Reporting Monitor engagement reports to assess content performance and inform strategy adjustments. Guide the team in creating weekly and monthly reports on operations and engagement data. Provide actionable insights to improve content operations and user satisfaction. Skills & Competencies Strong leadership skills with experience managing and mentoring teams. Proficiency in CMS platforms and digital content workflows. Data-driven mindset with the ability to analyze engagement reports and develop actionable strategies. Excellent organizational skills with the ability to multitask and prioritize effectively. Outstanding communication skills, with fluency in English (Arabic is a plus). Basic knowledge of video formats, encoding, and metadata structures.
