Senior Client Delivery Manager

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Role Overview

Our Data Production Team is a team that assembles databases. Our Data Production Analysts are experts in building, validating, and analysing tendencies while taking in account all the customers’ needs. They also collaborate with local markets with coordination with Africa & Middle East client service by the Regional Operations Centre of Egypt. We’re currently looking for a Senior Manager, Client Delivery to lead the coordination and collaboration between Client Service and our Data Production Team.
 

As a Senior Manager, Client Delivery, you will play a pivotal role in driving client satisfaction and operational excellence. You will lead a high-performing team, handle complex client relationships, and define the best productive solution that covers the client's needs and preserves operational efficiency and guarantee the punctual and precise delivery of the agreed data solutions.

Kantar is committed to offering equal opportunities to all individuals including during the recruitment process. If you require any reasonable adjustments or assistance, please advise us in advance of your interview so that we can make the necessary arrangements.

• Client Success: Build strong client relationships, deliver exceptional service, and drive client satisfaction.
• Team Leadership: Lead and develop a high-performing team, fostering a culture of innovation and continuous improvement.
• Operational Excellence: Ensure efficient and effective operations, maintaining high quality standards, finding the best operational approach to solve the client needs.
• Strategic Planning: Develop and implement strategic plans to achieve business objectives and client needs.

• Analytical Skills: Strong analytical and problem-solving skills.
• Project management and negotiation skills.
• Communication Skills: Excellent written, verbal communication and presentation skills.
• Relationship Building: Ability to build and maintain strong relationships with key collaborators.
• Strategic Thinking: Ability to think strategically and develop long-term plans.
• Leadership: Strong leadership skills to inspire and motivate teams.
• English professional proficiency.

• Extensive experience in data management, analysis, and reporting.
• Proven leadership experience in leading and developing teams.
• Strong understanding of the data industry and emerging trends.
• Experience in client relationship management and business development.

• Visionary: A forward-thinking leader who can inspire and empower others.
• Results-Oriented: A focus on achieving goals and delivering results.
• Adaptable: Ability to adapt to changing circumstances and embrace new challenges.
• Resilient: The ability to overcome obstacles and maintain a positive attitude.
• Collaborative: A great team player who can work effectively with colleagues from a diverse group of backgrounds.
   

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Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.