Senior Business Transformation Services Specialist

ABOUT THE COMPANY

AZADEA Group is apremierlifestyle retail company that ownsand operates more than 40 leading internationalfranchise concepts in fashion and accessories, food and beverage, home furnishings,sporting goods, multimedia and beauty and cosmetics across theMiddle East and Africa spreadacross 13 countries overseeing more than 700 stores.

JOB PURPOSE

The Senior Business Transformation Services Specialist at Azadea's Business Services is responsible for implementing diverse transformation approaches to identify and implement process innovations with the goal of continually enhancing change management.

RESPONSIBILITIES

• Remain informed on potential new tools and best practices to facilitate the implementation of changes in business processes, driving efficiency and continuous improvement.
• Create the Functional Design Specification (FDS) documents to articulate the necessary enhancements or improvements for business processes. Collaborate closely with the business analysis team to ensure alignment with project goals and requirements.
• Examine processes across various functions, identifying improvement opportunities and proposing initiatives to enhance efficiency.
• Develop requirements, specifications, business processes and recommendations related to technological enhancements, new technologies. Follow-up on solution development, validate by conducting necessary tests and simulations, and lead the implementation.
• Design, generate, test, and validate insightful performance metrics, Operational Level Agreements (OLAs), Service Level Agreements (SLAs) and measurement tools.
• Assist in cross-functional transformation initiatives and projects.
• Lead medium size projects throughout their entire cycle, includingplanning, implementation and day-to-day execution. Provide regular updates to management on project progress.
• Design and implement policies and processes to enhance both quality and efficiency across the business.
• Ensure high level of customer service is consistently delivered and maintained, meeting all Service Level Agreements (SLAs) and promptly addressing requests.
• Facilitate comprehensive training sessions for business users, ensuring thorough understanding and adoption of new enhancements and project initiatives. Utilize engaging instructional techniques to impart knowledge effectively to ensure continuous learning and skill development.

LANGUAGE & TECHNICAL SKILLS

Language Proficiency

• Fluency in English.
• Fluency in French is a plus.

Specific Expertise

• Strong knowledge of business analysis, consulting and change management and technical projects.
• Strong understanding of project management methodologies.

EDUCATION

Bachelor's degree in a related field.

EXPERIENCE

Four to six years of experience in a similar role.

BEHAVIORAL COMPETENCIES

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, asks questions to encourage others to think differently and enrich their analyses of complex situations. Accurately defines the key elements of complex, ambiguous situations.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes timely action on important or difficult issues. Identifies and pursues new opportunities that benefit the organization.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Nimble Learning

Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. For example, relishes new or unusual problems; seeks others' input and experiments with own ideas. Easily learns the essence of difficult issues and concepts. Investigates and discusses own mistakes to learn from them.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.