As a Business Sr. Analyst,you would be the primary point of contact for chat platform end users for Chat BOT and IVR (Interactive Voice Response), closely work with frontline staff and Site managers across teams, eliminating redundancies and improving efficiency.
oCollaborate with stakeholders to gather detailed requirements.
oAnalyze user needs and translate them into functional specifications.
oEnsure alignment with business objectives and user expectations.
oDocument expected outcomes and acceptance criteria.
oLead process excellence initiatives and strategic business improvement projects
oDrive process optimization, cost reduction, customer experience, and operational excellence
اطلب مساعدة الخبراء لكتابة سيرة ذاتية مميزة.