Senior Associate Program Manager

Breadfast is a leading Q-Commerce player based out of Cairo backed & trusted by the world’s largest incubation and investment institutions; Y Combinator and 500 Startups. Breadfast delivers groceries including bakeries, fruits & vegetables and household essentials through a unique mobile application and a best-in-class tech-enabled fulfillment operation that promises a game-changing grocery-shopping experience.

Breadfast was founded on dedication, integrity, inclusiveness, and respect. We believe that creating a work environment where we learn from each other, provide honest feedback, and empower each other to take initiative is essential to a healthy, positive, and open culture. We’re always looking for creative and hardworking team players who thrive in a fast and exciting work environment.

What you'll do

• Coordinate between different teams to identify and solve business challenges in high quality and  timely manner 

  
  

• Analyze customer reports and reviews to identify key areas of improvement to the overall  customer experience 

  
  

• Look for continuous improvement opportunities 

  
  

• Report updates regularly to each project’s stakeholders 

  
  

• Pilot and own new initiatives that transform our operations and improve the service we provide

  
  

• Lead cross-functional projects using insights based on data

  
  

• Ability to lead end-to-end projects (from planning the project to delivering results)

  
  

What you'll need

• 3+ years of experience in a relevant field 

  
  

• Ability to understand the operational performance, anticipate issues, and quickly understand &  support in solving them when they arise 

  
  

• Process-orientation 

  
  

• Passion for data analysis and the ability to drive quality improvement 

  
  

• Customer centricity 

  
  

• Strong communication and ability to drive discussions and keep focus 

  
  

• Exceptional written and verbal communication skills 

  
  

• Bias for action 

  
  

• Self-motivation & natural curiosity. You excel at independently discovering solutions to  complex problems 

  
  

• Passion for learning how things work and you’re always looking for ways to innovate

  
  

• Previous experience in Project Management is preferred.