Senior Applications Operations Engineer (L2) - ManageEngine
Job Description
Provide application support for ManageEngine IT products, ensuring system efficiency and functionality. Troubleshoot and resolve technical issues related to ManageEngine solutions. Configure and optimize ManageEngine applications to meet operational requirements. Ensure proper documentation of support activities and solutions provided. Maintain system efficiency and collaborate with teams to enhance application performance.
Personal Skills
Strong problem-solving skills for effective troubleshooting. Proficient in documentation practices to ensure comprehensive records. Excellent communication skills for effective collaboration and support.
Technical Skills
• Proficiency with ManageEngine products, including ServiceDesk Plus and OpManager.
• Experience with SQL for database management and query operations.
• Familiarity with the ITIL framework for managing IT service processes.
• Knowledge of Active Directory for managing network resources and user authentication.
Job Location Cairo, Egypt Job Role Engineering Residence Location Egypt
