Senior Application Support (L2) - SiteCore

Senior Application Support (L2) - SiteCore

Job Description

CMS Management Oversee and manage the operation of SiteCore CMS ensuring optimal performance and usability Issue Resolution Troubleshoot diagnose and resolve issues related to performance updates and configurations System Monitoring Monitor CMS health and identify potential problems before they impact users or systems Updates and Patches Apply updates patches and configurations to SiteCore CMS as necessary Collaboration Work closely with other teams development QA infrastructure to resolve cross-functional issues and enhance CMS functionality Documentation Maintain comprehensive documentation of issues solutions and operational procedures Customer Support Provide second-level support for escalated issues from the help desk and end-users

Personal Skills

Analytical Thinking Ability to break down complex problems and find efficient solutions Communication Strong verbal and written communication skills to collaborate with teams and document issues clearly Documentation Ability to create and maintain clear organized documentation for technical support and troubleshooting

Technical Skills

• Strong proficiency in C# and ASP.NET is essential for troubleshooting and resolving technical issues.
• A solid understanding of SQL Server is necessary to manage and maintain databases,
• Expertise in HTML, CSS, and JavaScript is needed for implementing and customizing the user interface.
Job Location Cairo, Egypt Job Role Engineering Residence Location Egypt Job Role: Engineering Experience: 3 - 6 Years of Experience Job Role: Engineering Job Role: Engineering Experience: 0 - 2 Years of Experience Cairo, Egypt Jafeer Technologies Career Level: Entry Level Industry: IT Services Job Division: Jafeer Role GRC Junior Specialist job is to participate in information security Governance, Risk... Job Role: Engineering Experience: 3 - 7 Years of Experience Cairo, Egypt Jafeer Technologies Career Level: Mid Career Industry: IT Services Job Division: Jafeer Role GRC Senior Specialist job is to lead information security Governance, Risk Management... Job Role: Engineering Experience: 12 - 18 Years of Experience Job Role: Engineering Experience: 3 - 6 Years of Experience Job Role: Engineering Job Role: Engineering Experience: 0 - 2 Years of Experience Cairo, Egypt Jafeer Technologies Career Level: Entry Level Industry: IT Services Job Division: Jafeer Role GRC Junior Specialist job is to participate in information security Governance, Risk... Job Role: Engineering Experience: 3 - 7 Years of Experience Cairo, Egypt Jafeer Technologies Career Level: Mid Career Industry: IT Services Job Division: Jafeer Role GRC Senior Specialist job is to lead information security Governance, Risk Management... Job Role: Engineering Experience: 12 - 18 Years of Experience Job Role: Engineering Experience: 3 - 6 Years of Experience Job Role: Engineering