Senior Analyst Wholesale Servicing Operations (German is MUST), GSC Egypt

Why join us?

HSBC Commercial Banking operates in around 60 countries and territories, covering the developed and developing markets that matter most to our customers. Through our teams of relationship managers, we connect businesses to opportunities, helping them to thrive and grow.

We work with a wide range of customers across our three segments, from small enterprises (Business Banking), to mid-market companies (MME) and large multinationals (Large Corporate), providing them with the tools they need to function efficiently. As a cornerstone of the HSBC Group we have the financial strength to support our customers with working capital, term loans and acquisition or project finance, and the expertise to help them raise money from the stock and bond markets.

What you’ll do:

• Processing role to complete customer's requests in a timely manner, acquire and update knowledge on procedures related to relevant processes.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks and support achievement of team objectives
• Ensure that the productivity and quality levels are achieved as per the standards set for the process.
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Proactively identify issues, if any, and escalate. Keeping in mind the risks involved at each step focusing on resolving requests efficiently, accurately, and professionally.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
• To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Strong Customer Orientation and passionate about delivering superior customer service.
• Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.