Senior Account Manager

Who we are?

Robusta Technology Group (RTG) is a key driver of digital transformation by providing a holistic tech ecosystem. RTG works with its local and international partners to help build digital customer experiences, establish remote engineering hubs and build ventures across multiple industries and domains. In this pursuit, RTG serves as a catalyst for impact and growth through events, spaces and content focused on creating impact and growth across the different interactions. 

Robusta Studio is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany. 

Position Overview

We are seeking a skilled and results-driven Account Manager to join our dynamic team in the technology industry. The ideal candidate will have a proven track record in account management, a deep understanding of technology solutions, and the ability to build and maintain strong client relationships. Account managers are supposed to maintain current clientele while looking for profitable expansion prospects within their designated customer accounts. Account managers ensure that clients receive products, information, and support that are specifically suited to them based on a thorough understanding of their needs and goals. In order to ensure that the end product of a team's work matches the needs of the customer, an account manager works with teams from various departments to modify processes.

What you’ll be doing?

• Client Relationship Management & Business Growth Advocate
  • Acting as the client SPOC. Handling client daily to day communication &  answering inquiries or requests 
  • Mediator between the client and internal teams
  • Arranging for meetings/regular checkpoints & creating meeting agenda 
  • Leading the steering committee meetings with the product team  ensuring alignment on the strategic direction with our clients
  • Ensuring mutual business growth plans are on track with our clients 
  • Conflict management: 
    • Handling and absorbing client frustration
    • Understanding and investigating the problem
    • Resolving the conflicts through analyzing the whole situation 
    • Putting an action plan with the technical team to be communicated with the client and to be convenient with the business
  • Ensuring client satisfaction & a remarkable customer experience
  • In charge of projects documentation
  • Preparing presentations to the client whenever needed
  • Presenting our different offerings and product catalog to our existing clients
• Integration with the Internal Teams 
  • Communicate business requirements, business plan and campaigns 
  • Communication the delivery requirements to different teams
  • Communication with engineering team to align on project progress and extract the needed  reports 
• Reporting  & Project Management
  • Preparing Risk Register
  • Maintaining the project CPS
  • Owning biweekly dashboards shared with the client
  • Sprint reports reviewing & communication.
• Contract  Management
  • Review contract before signing with the BD
  • Take over contracts renewal after  BD handover
• Cash Flow Management
  • Create cash flow plan based on contracted agreements
  • Responsible of invoicing & collections
  • Effective communication with the accountants and clients
  • Follow up with the collection schedule 
  • Invoicing based on contract payment terms
  • Collections based on cash flow plan & contract payment SLA
• Revenue Management 
  • Planning accounts revenue 
  • Advise on  profitability of the accounts with PMO and suggesting adjustments whenever possible
• Upselling (in account sales) 
  • Make sure a product roadmap is prepared and communicated to the client
  • Share forecasted accounts upselling plan with the AM function head
  • Acts as a consultant directing the client to the most value against the investment
  • Negotiate pricing & payment terms against the proposed engagement with the client
  • Amending/Creating contracts based on agreement