The Big PictureDigiSay is a leading MPN (Multi-Platform Network) in the MENA region that has diversified its portfolio of services to be specialized in the media sector but aiming for those services to be scalable and technology-based. DigiSay’s objective is to become one of the biggest digital media companies in the EMEA region using technology, targeting the global market, and making sure it’s a great place to work for.About The RoleThe Senior Account Manager will be responsible for overseeing a portfolio of key clients, fostering existing client relationships, and driving new business opportunities. This role offers a fast-paced, diverse, and stimulating environment suited for individuals who are innovative, driven, and enthusiastic about digital marketing.Responsibilities
serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed.
Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction.
Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes.
Proactively and professionally handle client concerns and inquiries in a timely manner.
Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights.
Identify growth opportunities within client accounts and collaborate with internal teams to drive sales.
Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value.
Ensure timely resolution of critical issues to facilitate effective escalation management.
Requirements
A degree from a university in the fields of Marketing, Mass Communication, Business or another related area.
At least seven years of proven experience in Account Management within the digital media industry.
Deep understanding of online marketing tools, trends, and social media platforms.
Excellent communication and problem-solving skills with close attention to detail.
Fluent in both spoken and written English as well as Arabic.
Good knowledge of CRM Software, Microsoft Office, and G-Suite applications.
Ability to customize solutions according to client’s specific needs and goals.
Ability to handle multiple tasks at once and manage various projects without making mistakes.
Strong negotiation capabilities complemented by analytical abilities that can lead to successful results.
